1.1 Name:“17909”Long Distance Direct Dialing IP Telephone Service
1.2 Description: an IP network supported long distance telephone service that enables users to make domestic, International long distance calls as well as calls to Hong Kong, Taiwan and Macao through access number‘17909’

2.1 Basic Features
Provide low-cost quality long distance call service for individual or business users. Additional features like international call restriction and inquiry of detailed phone bill etc. are also available.
2.2 Dialing Instructions
Our fixed hone and PHS subscribers can dial:
For domestic calls：17909+city code + fixed phone number or
17909+0+moble phone number
For international calls: 17909+international code (00)+country code+ city code
+ destination number
For Hong Kong, Macao and Taiwan: 17909+international code (00)+area code + destination number
2.3 Merits
2.3.1 Easy to activate, use and pay.
2.3.2 Good voice quality, little latency
2.3.3 Wide coverage, high connection rate
2.3.4 Lower tariff compared with traditional long distance call service

Carried by IP long distance network, this service can reach regions where our traditional long distance service is available. (Currently this service is unavailable for subscribers of other operators. )

Notes:

When an ISDN user is making a long distance call through 17909 access number, every B channel will be charged according to the rates for 17909 IP long distance call.

5.1 Target Customer
Individual or business users who are very sensitive to long distance rates
5.2 Product Type
Long distance voice service

6 How to apply for the service?
6.1 Application
6.1.1 Business User
You can apply for 17909IP long distance service free of charge at our business office by presenting corporate seal or a letter of reference from your company together with the ID of the proxy.
6.1.2 Individual User
6.1.2.1 Activation upon the installation of a fixed phone:
When a user is applying for the installation of a fixed phone, he can select this service while filling out our service subscription form, and 17909 IP service will be activated upon the installation of the fixed phone.
6.1.2.2 Business office
You can add this service at our business office by presenting the ID of the fixed phone subscriber.
6.1.2.3 Telephone
You can also order this service by calling your phone 10060 and providing information like subscriber ID, address, and postcode.

6.2 Activation Time
Users applying for fixed phone installation: activation upon telephone installation.
Users with already installed telephone: within 24 hours after the application of the service.
6.3 Payment
6.3.1 Corporate users：
6.3.1.1 Bank transfer
6.3.1.2 Payment by cash at our business office
6.3.2 Individuals users
6.3.2.1 Payment by cash at our business office, fee collection center or our agent banks（collected together with local call charges）
6.3.2.2 Payment by 2018 fixed phone recharge card

7 Customer Service
7.1 Inquiry of detailed telephone bill
      Phone bill inquiry is available at our business offices or online business office.
7.2 Service Quality Indicator
7.2.1 good network performance: connection rate ≥96％；
7.2.2 Response time for a fault report in VIP customer service center:≤30 minutes.
7.3 Information on customer service
      Service hotline: 10060。